FAQs
FREQUENTLY ASKED QUESTIONS
ORDERS & RETURNS
Can I change or cancel my order?
Orders cannot be changed or canceled once they have been placed.
Please review your order carefully, including the items, quantities and shipping information, before completing your purchase.
What is your return policy?
All sales are final. We do not accept returns or exchanges.
We encourage you to carefully review all product descriptions, dimensions, materials, photographs and included items before placing your order.
What if my order arrives damaged or incorrect?
We carefully inspect and package each order prior to shipment. If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible at main@bibiandbelle.com with your order number and photographs of the item and packaging.
We will review the issue on a case by case basis.
How will I know my order was received?
Once checkout is successfully completed, Shopify provides an order confirmation and sends a confirmation email containing your order information.
SHIPPING & DELIVERY
When will my order ship?
Orders are typically prepared for shipment within 3–5 business days.
Because our tablescapes are thoughtfully curated and may include pieces sourced from multiple locations, select orders may require up to 7 business days to process.
How long will delivery take?
Delivery time begins once your order has been accepted by the carrier and varies depending on the shipping service and destination.
Please note that carrier transit times are estimates and delays may occasionally occur after your order has shipped.
How can I track my order?
Once your order has shipped and tracking information has been added, you can track your shipment through your shipping confirmation and Shopify order-status page. Shopify can also provide tracking through the Shop app for supported shipments.
Can I change my shipping address after placing an order?
No, you cannot. Because orders cannot be changed once placed, please review your shipping address carefully before completing checkout.
TABLESCAPE SETS
What is included in a Bibi & Belle tablescape set?
Each Bibi & Belle tablescape is individually curated, and contents vary by collection.
Please refer to the What’s Included section on each product page for the exact pieces and quantities included with your purchase.
Only items expressly listed as included in the product description are included with your order. Plates, glassware, flatware, florals, food, furniture and other styling elements appearing in photography are not included unless specifically stated.
How many guests does each tablescape set serve?
The number of place settings is stated on the individual product page. Our tablescape sets may vary in size, so please review the What’s Included section before purchasing.
Can I purchase pieces individually?
Select items may be available for individual purchase. Please refer to our current collection for availability.
OUR PRODUCTS
Why does my item look slightly different from the photographs?
Many Bibi & Belle pieces feature natural materials, handcrafted details or artisanal finishes. Subtle variations in color, texture, weave, shape, dimensions and finish may naturally occur and contribute to the individual character of each piece.
These natural and handcrafted variations are not considered defects.
Colors may also appear slightly different depending on lighting, photography and individual screen settings.
Are all items shown in our photographs included?
No. Our photography may include additional styling elements to illustrate the complete tablescape.
Only the items specifically identified in the product description and What’s Included section are included with your purchase.
Are decorative pieces food safe?
Decorative items are intended for decorative use unless the individual product description expressly states that an item is suitable for food or beverage use.
PAYMENT
What payment methods do you accept?
Available payment methods are displayed during checkout.
How is sales tax calculated?
Applicable sales tax is calculated during checkout based on factors including the order and delivery destination.
CONTACT
Still have a question?
We would be delighted to assist you.
Bibi & Belle Customer Care
main@bibiandbelle.com